Want more more information about a product? Have helpful feedback or general concerns? Need checkout assistance? We’re here for you.
Check out our FAQ below, then choose your way to contact us if your question is not already answered in the FAQ.
Main FAQ
Make sure to check the main FAQ page or the full returns and refunds policy page if your question isn't answered below - click here
Each of our items has a note on whether or not it can be returned. Due to stringent guidelines on products for babies, we are unable to offer returns on most things if they have been opened, so that we can ensure only the safest products for any child receiving our products.
Not usually, but contact us to see if we can help you out. Please do not open or unbox your items if you plan to ask.
Estimated ship dates are provided on every product page, so that you can manage expectations for your delivery! Many of our products ship directly from the manufacturer. The dates provided are our best estimate as to when your order will be dispatched, and are not guaranteed.
You'll get €1 back on every €10 spent on our site, and can even earn more by reviewing your products, or referring your friends!
You can use your rewards points towards any purchase on our site! Simply exchange your points on the rewards page for a coupon code, and the amount of points you have will be translated into real money!
Most of our customer base is in the continental US. Please contact us for international shipping requests. Some brands are excluded from shipping outside the U.S. To verify eligibility for shipping abroad, please drop us a line at [email protected] with your full address, and let us know what products you are shopping for.
Our owners bought theprestonagency from its past owners a few years ago and have made some key changes - first and foremost that our customer service team truly cares about you and that ALL of our products are truly safe for your children. If you aren't happy, we are't happy, and will do everything we can to ensure you're well taken care of as you build your dream nursery and beyond.
Customer Reviews
“I will always check theprestonagency's online site to find my baby needs before looking elsewhere. Not only are the prices competitive but their customer service is one of the best I have ever encountered. I definitely will be recommending theprestonagency to all my friends! So glad I came across this site!!!”
“Purchased a car seat and bedroom seat originally and they were amazing to work with. Item ship dates got pushed out but they kept me informed the entire time. Just had to order 2 more car seats and again they were awesome. Their customer service is simply the best, super personable.”
“theprestonagency has the best customer service. I had a specific question about a bassinet we were considering, wondering about weight capacity and some other questions, and they were able to answer them right away. Half of the stuff on my registry is from theprestonagency! Definitely recommend buying your nursery needs from this site and help support a small business versus a big box store.”
Get in touch
Our Customer Care team is here to help you! Questions about which product is best for your baby? Help with designing your nursery? Order assistance? We're here for you from 9am EST to 5pm EST Monday-Friday. Click the icons below!
